We’ve been watching with interest Samsung announce Neon at CES — validating Soul Machines pioneering AGI Research and their fully autonomous digital teammates already deployed with leading global brands and corporations like P&G. For us, 7 years of research in neuroscience, developmental psychology and cognitive science have lead to the creation of the worlds first digital brain.

We believe that to autonomously animate digital characters in a hyper-realistic human-like way, they are going to need a brain.

So that in the same way we as people use our human brain to interact, behave, engage with others and learn, Soul Machines…

Soul Machines and Madera Residential’s technology subsidiary Quext, launch “Mia,” a fully autonomous, AI-driven Digital Hero.

It’s with great excitement that we introduce “Mia,” a fully autonomous, AI-driven Digital Hero who will be an integral part of Madera’s customer experience. Mia, Madera’s first digital employee accumulates experiences, learns, and responds to customers individually through experiential learning, adding human-like intelligence to AI. Mia uses an AI-powered Digital Brain to engage personally with customers and will work alongside Madera’s leasing agents to deliver personalized customer experience, 24/7.

“We’re so excited to partner with Soul Machines. We’re excited to take the leap that…

Soul Machines would like to introduce an original series, When Roman Met Sam, now live on our YouTube channel!

When Roman Met Sam explores the ups and downs of the friendships between our very own Digital Heroes™ Roman and Sam and their digital friends at Soul Machines.

We sat down with Soul Machines’ Head of Conversation and Persona Design, Kirrily Denny, to get a producer’s perspective on the creative concept behind the series.

Q: What sparked the idea to create this series?

A: I loved the idea of taking a new perspective on digital characters, by presenting a completely different way of viewing them. The series is a playful way of demonstrating how fun an interaction with our Digital…

Six things every brand and CX leader can learn from Yumi.

Crisis of the scale and speed of COVID-19 demand new approaches to Customer Experience.

COVID-19 has exposed nearly every CX system, process, and technology as unprepared for a Black Swan event.

Workers are now dispersed with call centres operating from kitchen tables. Conversations have been rerouted from retail to phones and online chat, resulting in many encountering hours of wait times. Customers are demanding more than transactional answers; they want advice and reassurance.

eCommerce has increased between 20 and 50% in many markets. Yet the delivery and customer infrastructure was never built to support this increase. …

Over the past month, we’ve been working hard to apply our world-leading Autonomous Animation Platform to support Government and Industry in managing the information flow related to COVID-19.

Today we released Bella, a live example of the Digital Helpers we announced last month. Bella is one way in which we see communications being reimagined now and in the future. Our intent was to show how those communications could be more interactive, engaging, and reflective of how we as humans engage in conversations. …

Soul Machines Launches Digital DNA™ Studio

New Creative Suite for User-Generated Creation of Digital People at Scale.

Soul Machines announced that it will make its Digital DNA™ Studio (DDNA Studio) available for companies to easily and rapidly create their own Digital People for an engaging and powerful brand experience. In today’s increasingly digital world, brands can connect with every customer in a personalized way at scale with Soul Machines’ Digital People. They are designed to deliver the personalized, emotionally engaging experience that customers crave with brands at a cost that allows them to scale.

DDNA Studio makes it possible for both brands and implementation partners to…

“You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein

A new challenge for brand leaders: reimagine customer experience to answer the needs of a world in which human interaction is increasingly limited and remote; zero-touch is a requirement, and digital engagement is imposing an every growing human experience debt.

Covid-19, coupled with resulting business pressures, has intensified the need for new approaches and the timeframe for delivery.

The unintended consequence of brands requiring increased digital engagement using current tools and methods is an increase…

When the news came out that smokers were more likely to develop severe disease with COVID-19 compared to non-smokers, it triggered mil-lions of smokers to want to quit tobacco. Tobacco smoking impairs lung function, making it harder for the body to fight off coronaviruses and other diseases.

“Smoking kills eight million people a year, but if users need more motivation to kick the habit, the pandemic provides the right incentive,” said Dr Tedros Ghebreyseus, Director-General, WHO.

Quitting can be challenging, especially with the added social and economic stress that have come as a result of the pandemic. Of the 1.3…