We’ve been watching with interest Samsung announce Neon at CES — validating Soul Machines pioneering AGI Research and their fully autonomous digital teammates already deployed with leading global brands and corporations like P&G. …

Soul Machines and Madera Residential’s technology subsidiary Quext, launch “Mia,” a fully autonomous, AI-driven Digital Hero. It’s with great excitement that we introduce “Mia,” a fully autonomous, AI-driven Digital Hero who will be an integral part of Madera’s customer experience. Mia, Madera’s first digital employee accumulates experiences, learns, and responds…

Soul Machines would like to introduce an original series, When Roman Met Sam, now live on our YouTube channel! When Roman Met Sam explores the ups and downs of the friendships between our very own Digital Heroes™ Roman and Sam and their digital friends at Soul Machines. We sat down with Soul Machines’ Head of Conversation and Persona Design, Kirrily Denny, to get a producer’s perspective on the creative…

Six things every brand and CX leader can learn from Yumi. Crisis of the scale and speed of COVID-19 demand new approaches to Customer Experience. COVID-19 has exposed nearly every CX system, process, and technology as unprepared for a Black Swan event. Workers are now dispersed with call centres operating from kitchen tables. Conversations have been rerouted from retail to phones…

Over the past month, we’ve been working hard to apply our world-leading Autonomous Animation Platform to support Government and Industry in managing the information flow related to COVID-19. Today we released Bella, a live example of the Digital Helpers we announced last month. Bella is one way in which we…

Soul Machines Launches Digital DNA™ Studio New Creative Suite for User-Generated Creation of Digital People at Scale. Soul Machines announced that it will make its Digital DNA™ Studio (DDNA Studio) available for companies to easily and rapidly create their own Digital People for an engaging and powerful brand experience. In today’s increasingly digital world, brands can…

“You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein A new challenge for brand leaders: reimagine customer experience to answer the needs of a world in which human interaction is increasingly limited and remote…

When the news came out that smokers were more likely to develop severe disease with COVID-19 compared to non-smokers, it triggered mil-lions of smokers to want to quit tobacco. Tobacco smoking impairs lung function, making it harder for the body to fight off coronaviruses and other diseases. “Smoking kills eight…

Seven Ways to Differentiate Brands through CX in a Covid World “We’re heading into a world where we’re going to spend a lot more of our time interacting with machines,” says Greg Cross, Chief Business Officer at Soul Machines. “We have a fundamental belief that these machines can be more helpful to us if they’re more like us.” Michael Porter Few…